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Our Terms & Conditions, Straight From Us

When you open an account with us, you're entering into a real agreement built around your security, your withdrawals, and how we handle your data.

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ezbet login Our Terms & Conditions, Straight From Us
GET IN TOUCH

How to Contact Us About Your Account

We answer account questions and policy clarifications through multiple channels so you can reach us in the way that works for you. All our support paths are monitored during business hours, and urgent account or security issues get prioritised. Use any channel listed below to ask about your rights under these terms or to report a concern.

Team online

Live Chat

Real-time answers to policy questions and account access issues. Available daily 09:00–23:00 Western Indonesia Time from the lobby help icon.

Email Support

Send detailed account or policy questions to [email protected]. We reply within 24 hours with clarification on how terms apply to your situation.

In-Account Messages

Head to Settings > Account > Notifications to file a formal policy question or complaint. We log these centrally and respond within 48 hours.

YOUR SECURITY

How We Keep Your Account Safe & Your Rights Clear

We handle your account data and payment information under strict encryption and access controls.

Data Encryption

All personal and payment data travels over HTTPS and is stored in encrypted vaults. We use industry-standard TLS 1.2+ and rotate encryption keys quarterly.

Payment Tokenisation

DANA, OVO, GoPay and QRIS transfers are tokenised — we never hold your raw banking details. Each deposit creates a one-time token that expires after processing.

Withdrawal Verification

Before any cash-out, we verify your account identity and confirm your registered withdrawal method matches your payment source to prevent unauthorised transfers.

Data Access & Deletion

Request a copy of your personal data or ask us to delete your account anytime. Email [email protected] or use Account > Privacy to submit a formal data request.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve site speed and security. Reject optional tracking via your Privacy Settings without losing core account function.

Account Closure

Close your account instantly via Settings > Account > Close Account. Remaining balance is returned to your registered withdrawal method within 5–7 business days.

Questions About Our Terms & Your Rights

If we decline a withdrawal, we'll email you the reason — usually failed verification or suspicious activity flagging. Reply within 7 days with supporting documents (ID, payment proof). We review and notify you of the outcome in 48 hours. If unresolved, escalate to [email protected] marked 'Withdrawal Dispute'.

Yes. Head to Wallet > Payment Methods and update your DANA, OVO, GoPay or QRIS account at any time. Changes take effect on your next withdrawal request. Old methods are securely deleted after 30 days of inactivity.

We retain account and transaction history for 7 years to comply with local reporting rules. Your personal data (name, address, ID) is deleted after 2 years unless a dispute or pending withdrawal requires it. You can request earlier deletion by emailing support.

We lock accounts on failed verification or irregular activity. Check your email for unlock instructions, or use Account > Security > Verify Identity to submit your details and unlock within minutes. Contact live chat if the unlock link doesn't arrive.

We update terms occasionally to reflect new payment methods, regional law changes or security upgrades. Material changes are emailed to you 30 days before they go live. You can review the full change log anytime via Legal > Terms History. Continued use means you accept updates.

One account per person is required. Shared devices are allowed, but each user must have their own account with separate login credentials. If we detect multiple accounts linked to one ID or payment method, we may suspend them pending review.

Our terms apply where local law permits. If Indonesian regulation contradicts any part of this policy, local law takes priority. Account holders in unsupported regions should not proceed. Disputes are resolved under the law of your jurisdiction of residence.

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